FAQs

Frequently Asked Questions:


​~ What are the technical requirements for taking your courses?

In order to connect to our course site, you will need to have access to a computer and the internet. We recommend the purchase of a headset with mic, which should cost no more than $10. 

~ Which online service do you use? 
Dreaming Spires uses CourseSites (CS) by Blackboard to host the on-line classes. This service allows synchronous (live and interactive) webinars, as well as asynchronous ("not at the same time") learning experiences such as accessing the online course materials, taking part in various forums, and asking questions at any other time that suits you. Both types of learning are key to getting the most from the course.

~ What if I can’t get online easily? What if my computer is older? What if my internet connection isn’t very good?

It is the student’s responsibility to ensure that he/she has access to a high-speed, reliable, and consistent internet access.  Usually, if you can use Skype, you can use CS. Sometimes problems do crop up, but the CS support page is excellent and can be accessed any time during the week to sort out anything, and includes a Web Chat option.
At the very first meeting, the instructor will conduct an orientation session to highlight the important parts of the CS environment and to explain the course structure.

~ What is your Attendance Policy?

Enrolling in any class requires a commitment. Regular, weekly attendance is expected for all courses. However, we know that absences do occur for reasons beyond the student's control. We record all our classes and make an unlisted link available afterwards. In addition, all documents and presentations referred to in class will be stored on our course page for asynchronous access outside of our weekly meeting.  
As a courtesy to the instructor and fellow students, please inform your instructor of any absences, planned or otherwise, as soon as possible.

~ What happens if a class is unexpectedly cancelled without notice?

If, for any reason, an online class meeting needs to be cancelled, your instructor will make every attempt to contact students enrolled in the course as soon as possible. In the event of website issues, such as a power outage or CS glitch, then the instructor will continue to try to get online until 15 minutes after the main course was due to begin. If there is still no success, then the webinar will be deemed to be cancelled for the day, and the syllabus will be altered accordingly. (We usually call these "snow days", and simply extend lessons past the scheduled end of term; fortunately, they are rare).

~
 What happens if the whole course has to be cancelled before the year is out?

In the rare and unfortunate event that a course has to be cancelled, you will be refunded all your tuition, pro-rata. The registration fee, however, is not refundable, because it's used to reserve your place in the course before term, and to cover costs associated with setting up your account.

~ Can I share the Instructor-Created Course Documents with other people?
As these are class notes which have been written by the instructor, it would be against copyright law to share the documents without the author’s permission. Please do not share Dreaming Spires or instructor-created course documents with persons outside of the Dreaming Spires class environment.

~ What is your Payment Policy?

Dreaming Spires Home Learning requires a 10% non-refundable deposit upon receipt of invoice. This fee reserves your child's seat in any enrolled courses and covers admin costs. After the enrollment deadline, there is an additional $30 late fee applied to enrollment. The remainder of the tuition fees are billed approximately one month prior to classes starting. Direct bank transfer is the preferred method of payment, but we can accept personal checks or Paypal payments (we regret that Paypal payments incur a small transaction fee). 

All balances must be paid before the beginning of term.

~ Do you provide a Sibling Discount?

We offer families a 10% discount on all main courses if they enroll in 5 or more of them. Please contact via the Contact Form in the sidebar to the right if you have questions. 

~Do you have any other Discount Programs?

Yes! We offer referral discounts. For each paying, enrolled referral, we offer a 10% reduction on the cost of one main course for one student to the referring family. There is a limit of 10 referral discounts per student, or until the referring student’s balance reaches 0.

We also offer multiple course enrollment discounts. In other words, if your teen enrolls in at least three Dreaming Spires course in a year (for example, English, Spanish, and Biology), your child will receive a 5% reduction on the cost of each course. This discount applies to main course only and does not apply to add-on extensions.

Finally, we also have "teacher's assistant" (TA) position from time to time, where someone with a student can receive a free course. Terms and conditions apply. Contact us at dreamingspireshomelearning <at> gmail <dot> com

~ What is your Course Withdrawal Policy?

Any withdrawals before 1st October are refunded 100% of the course fees, less the registration fee. January enrollments have until 1st February.
~ I have a conflict with the course meeting time. Will you offer additional sessions?

Typical class size is 15 though we would take a maximum of 20 students under certain conditions. If there is enough interest, and the instructor for the course is available, we will consider opening up a second session for the course, at a different time.

~How do I enroll?

Just use our handy registration form, or send an email to dreamingspireshomelearning <at> gmail<dot>com and Dr Patrick will be happy to assist you in the process.

~ How do I stay up to date with your course offerings?

We're on Facebook!  You can find us here. "Like" our FB page or find us on Twitter: @dreaminspiresHL for our updates, prizes, contests, and discounts. 
We're also at Instagram: @dreaming_spires_home_learning


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